Rider Guide + FAQ


RIDER GUIDE & FAQ | October 26-29, 2017

For rider information and frequently asked questions about service between October 26-29, 2017, click here.


Are you traveling to Ann Arbor, Dearborn or Detroit and can’t remember if you’ve done everything to make your experience as smooth as possible? Follow these easy steps to take the stress out of traveling.

  • Check the schedule and familiarize yourself with the bus stop locations.
  • Review the FAQ section below to find answers for common Connector questions.
  • Visit the reservation page to schedule your trip.
  • Arrive at least 15 minutes prior to your scheduled departure time.
  • Board the bus.

FREQUENTLY ASKED QUESTIONS

WHO CAN RIDE THE DETROIT CONNECTOR?

University of Michigan faculty, staff, students, alumni, and the general public are eligible to ride the Detroit Connector.


DO I NEED TO MAKE A RESERVATION?

While riders are encouraged to make reservations online to ensure they have a seat on the bus, riders can reserve a seat online or walk-up and pay by credit/debit card. It is highly recommended that riders arrive at least 15 minutes prior to their scheduled departure time.


IS THERE A COST TO RIDE THE CONNECTOR?

To best support our ridership base – including expanded times and service days – a cost of $6-10 is associated with each trip.

  • U-M students who are Pell Grant eligible can ride the connector for free. [FORM]
  • U-M student groups volunteering in Detroit are eligible for a reduced/free rate. [FORM]
  • U-M faculty taking a class to Detroit are eligible for a reduced/free rate. [FORM]


DOES THE BUS RUN EVERYDAY?

The Connector runs seven days a week, Monday – Sunday, however, please visit the schedule page to confirm days and times.

WHERE CAN I PARK MY CAR IF I'M TAKING THE BUS?


CAN I BRING MY BIKE?

You may bring your bike as long as there are designated storage spaces on the bus. Unfortunately, we cannot guarantee it will always be available. However, there are bike-sharing services available in Ann Arbor, Dearborn and Detroit.


CAN THE BUS BE HELD IF I'M RUNNING LATE?

Buses cannot be held at a stop beyond the scheduled departure time under any circumstance. Please remember to arrive at a stop at least 15 minutes before the scheduled departure time.

WHAT IF THE BUS LEAVES BEFORE ITS SCHEDULED DEPARTURE TIME OR I HAVE A QUESTION ABOUT THE CONNECTOR THAT REQUIRES AN IMMEDIATE RESPONSE?

If you have made a reservation and the bus is running late, we will send you an e-mail regarding the bus status, otherwise, Michigan Flyer is available to answer immediate, bus-related questions at (517) 333-0400.


WHO SHOULD I CONTACT WITH QUESTIONS, COMMENTS OR COMPLAINTS?

Michigan Flyer is available to answer bus-related questions at (517) 333-0400. The staff of the U-M Detroit Connector is available to respond to your service-related questions during regular business hours (8:30 a.m. – 5 p.m.) at detroitconnector@umich.edu.


GETTING AROUND


BIKE SHARING SERVICES

Bike Sharing Services in Ann Arbor, Dearborn and Detroit

ZIPCAR

Zipcar | U-M faculty, staff and students – did you know that Zipcars are also parked around Ann Arbor and Detroit? With locations within walking distance, you’ll have quick & easy access to zip around town on your own time. For more information go to Zipcar for the University of Michigan.

For questions, please contact: DetroitMarketing@zipcar.com
Use zip code 48201 to find Zipcars near the Detroit Center bus stop, 48128 to find zip cars near U-M Dearborn, and 48104 to find zip cars near the CCTC-Ann Arbor bus stop.