RIDER GUIDE AND FAQ

Are you heading to Ann Arbor or Detroit and can’t remember if you’ve done everything to make your experience as smooth as possible? Follow these three easy steps to take the stress out of traveling.

  • Check the schedule and familiarize yourself with the bus stop locations
  • Review the FAQ section to find answers for common Connector questions
  • If you are interested in bringing a guest, please fill out the guest rider request form and allow two business days to assist the Connector staff in processing your request
  • Remember your MCard
  • Board the bus

FREQUENTLY ASKED QUESTIONS

Who can ride the Detroit Connector?

University of Michigan faculty, staff, and students with a valid MCard are eligible to ride the Detroit Connector. These individuals may bring a guest, but must accompany the guest at all times during their travels. Please fill out the guest rider request form and allow two business days to assist the Connector staff in processing your request.


Do I need to make a reservation?

There is no reservation system for individuals. Service is on a first come, first serve basis. Riders are recommended to arrive at least 15 minutes prior to the scheduled departure time. For groups larger than 10, requests should be sent to dcconnector@umich.edu at least two weeks before the date of travel to ensure accommodations can be secured. The request must include the group’s association with the University, the purpose of travel, and preferred travel date(s)/times.


Does the Connector run every day?

The Connector generally runs Thursday – Sunday each week, however, it generally does not operate on holidays and academic breaks. Please visit the schedule page to confirm days and times and the academic calendar for official academic breaks.


Can I bring my bike on the bus?

You may bring your bike as long as there is designated storage space on the bus. Unfortunately, we cannot guarantee it will always be available. However, plans are underway by the City of Detroit to initiate a Detroit Bike Share system in the spring of 2017. We will provide more information on this service when it becomes available.


Can the bus be held for me if I am running late to a stop?

Buses cannot be held at a stop beyond the scheduled departure time under any circumstance. Please remember to arrive at a stop at least 15 minutes before the scheduled departure time.


What if the bus leaves before its scheduled departure time or I have a question about the Connector that requires a more immediate response?

The staff of the University of Michigan Detroit Center is available to respond to your questions during regular business hours with additional after hour support from our transportation partner, Indian Trails. Visit the contact page for the complete list of phone numbers and hours of support.


Who should I contact with questions, feedback or complaints about the Connector?

You may contact staff at dcconnector@umich.edu. Please allow at least one business day for a response.


GETTING AROUND


ZipCar

Zipcar | staff & students – did you know that Zipcars are also parked around Midtown Detroit? With locations within walking distance, you’ll have quick & easy access to zip around town on your own time. For more information go to Zipcar for the University of Michigan.

zipcar_uofm_mapFor questions, please contact: DetroitMarketing@zipcar.com
Use zip code 48201 to find Zipcars near the Detroit Center bus stop.